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Privacy policy

Remotes and Keys PTY LTD - PRIVACY POLICY

Remotes and Keys Pty Ltd, operating as TapsyKeys, values the privacy of our customers. This Privacy Policy outlines our commitment to protecting the privacy of your personal information collected through our website, www.tapsykeys.com.au, or directly from you.

By using our site and providing personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you have any questions, please contact us using the details provided at the end of this document.

Collection of Personal Information

We collect personal information that is necessary for us to provide our services, including:

  • Name
  • Contact details (email, address, phone number)
  • Date of birth
  • Demographic information (e.g., postcode)
  • Preferences and opinions
  • Any other information requested on the site or provided directly to us

We may also log information about your access to and use of our site, including cookies, communication with the site, browser and operating system type, and the domain name of your Internet service provider. All correspondence, including emails, may be stored for sales, support, and account purposes.

Use of Personal Information

The personal information we collect is used for purposes including:

  • Communication with you
  • Internal record keeping
  • Market research and business development
  • Marketing, including direct marketing
  • Running competitions or offering additional benefits
  • Sending promotional information about third parties that we think may interest you

Disclosure of Personal Information

We may disclose your personal information:

  • To provide products, services, or marketing to you
  • To credit reporting agencies and courts if necessary for payment issues
  • To law enforcement or regulatory bodies as required by law
  • To third parties, including agents or subcontractors, who assist us in providing services or marketing. This may include parties located outside of Australia.

In the event of a business sale or change of control, we may transfer our user database, including personal information, to a purchaser, ensuring confidentiality.

Third Parties

We may use third-party services for certain processes on our site. These third parties are only authorized to use your personal information for the necessary service and are prohibited from using it for other purposes.

We do not share your information with third parties for unrelated uses.

Your Rights and Controlling Your Personal Information

  • Choice and Consent: Providing personal information is optional. By submitting your information, you consent to its use as described in this Privacy Policy.
  • Restrict: You can request to restrict or limit the collection and use of your personal information. If you’ve agreed to receive marketing communications, you can opt out at any time.
  • Access: You may request access to the personal information we hold about you as per the Privacy Act 1988 (Cth). An administrative fee may apply.
  • Correction: If any information we hold is inaccurate, please contact us to correct it.
  • Complaints: If you believe we’ve breached privacy principles, please contact us with details of your complaint. We will investigate and respond in writing.
  • Unsubscribe: To unsubscribe from marketing communications, please contact us.

Storage and Security

We are committed to protecting the security of your personal information. We have physical, electronic, and managerial procedures in place to safeguard your information. Sensitive data such as credit card details are processed securely through Shopify Payments, Shopify's integrated payment gateway. Shopify encrypts payment data using secure socket layer (SSL) technology, and we do not store your full credit card details.

While we take measures to safeguard your information, no data transmission over the internet can be guaranteed to be completely secure.

Cookies & Web Beacons

We may use cookies and web beacons on our site to enhance user experience. Cookies store preferences and may link to personally identifiable information, but they do not collect personally identifiable information by themselves. Web beacons track user behavior on our site for data analysis.

Links to Other Websites

Our site may contain links to external websites not governed by this Privacy Policy. We are not responsible for the privacy practices of these external websites. Please review their privacy policies separately.

Amendments

We may update this Privacy Policy from time to time, and will post changes on this page. It is your responsibility to review this Privacy Policy periodically. If we make significant changes, we will notify you through our site or by email.

Security Policy

We use Shopify Payments for all online credit card transactions. Shopify Payments provides a secure means of processing payments, and all transactions are fully automated with an immediate response.

  • All transactions are processed under SSL encryption.
  • Shopify Payments ensures your complete credit card number cannot be viewed by us or any outside party.
  • All transaction data is encrypted and stored securely within Shopify’s data centers.

For more details on Shopify Payments' security practices, please visit Shopify’s website.

Privacy Contact Details

Remotes and Keys PTY LTD ABN 65 679 053 055

3 Birdwood Road, Holland Park West, QLD 4121
sales@tapsykeys.com.au